Who we are

Our website address is https://koienterprise.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Koi Enterprise – Return & Cancellation Policy

Koi Enterprise – Return & Cancellation Policy
Koi Sales

All koi sales are final. This applies to all koi purchased in-store, online, during live sales, and at promotional events.
To protect the health of our facility and prevent cross-contamination, we cannot accept returns on any koi. Once a koi leaves our facility and has entered another body of water, it may not return for any reason.

Cancellations

If a customer chooses to cancel a koi order, a 20% restocking fee will be applied.
This policy applies to all koi, including special events and discounted sales.

Refunds

No refunds are available for koi purchases

Shipping fees are non-refundable

Koi Enterprise Return Policy – Non-Live Products

We want you to be confident in every purchase you make with Koi Enterprise. Because of safety, handling, and supplier regulations, some items cannot be returned, and others have specific conditions.

• Items That Are Not Returnable
• Chemicals and medications
• The following products are final sale and cannot be returned or refunded under any circumstance:
• Water conditioners
• Pond liners
• Koi Food
• PVC Pipe, Airline, Tubing or anything that is cut like filter media mat

All special-order or custom-order items (anything brought in specifically at your request that is not part of our regular inventory)

When a Return May Be Accepted

For eligible non-live items only:

• Timeframe: Returns must be initiated within 5 days of the purchase date.
• Restocking Fee: A 20% restocking fee is charged on all approved returns. This may be waived if the item is defective or if Koi Enterprise made an error on your order.

Shipping Responsibility:

You are responsible for all shipping costs related to the return, including the original and return shipping.

Return labels must be purchased by the customer, unless we shipped the wrong item or the product arrived defective due to our error.

For orders that shipped with free freight, the actual outbound shipping cost will be deducted from any refund.

Condition & Packaging Requirements

• To qualify for return consideration, items must:
• Be unused and in like-new, resellable condition
• Include all original packaging, manuals, parts, and accessories
• Be shipped back with the original factory box protected inside a separate outer carton to prevent damage in transit

Getting Authorization (RMA#) Before You Ship

All returns require prior approval:

• Please contact Koi Enterprise before sending anything back.
• You will be given a Return Goods Authorization (RGA) number.
• Have your invoice number ready so we can look up your order quickly.
• Items returned without an RGA may be refused or delayed in processing.

Damage Claims for Non-Live Items

For non-fish products:

Any shipping damage must be reported within 48 hours of delivery.

Please email ( with photos) us or call our office 916-373-0111

Inspection & Processing Time

All returned items are carefully inspected once they arrive at our facility.

Please allow 3–5 business days for inspection and processing after the package is delivered to us.

Refunds or credits are issued only after we confirm that the product meets our return criteria.

Changes to This Policy

Koi Enterprise may update or revise this policy at any time without prior notice.
All returns are handled on a case-by-case basis and are subject to the final discretion of Koi Enterprise.