Koi Enterprise – Return & Cancellation Policy
Koi Sales
All koi sales are final. This applies to all koi purchased in-store, online, during live sales, and at promotional events.
To protect the health of our facility and prevent cross-contamination, we cannot accept returns on any koi. Once a koi leaves our facility and has entered another body of water, it may not return for any reason.
Cancellations
If a customer chooses to cancel a koi order, a 20% restocking fee will be applied.
This policy applies to all koi, including special events and discounted sales.
Refunds
No refunds are available for koi purchases
Shipping fees are non-refundable